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Shipping & Returns

Shipping

We accept orders from all over the world, especially the following countries: USA, Canada, Colombia, Mexico, Peru, United Kingdom, Spain, Ireland, France, Austria, Finland, Greece, the Netherlands, Norway, Russia, Australia, New Zealand, Singapore, Malaysia, South Africa, UAE and etc

Shipping is free for order over 6 or more units, for order below 6 units, shipping costs is different according to quantity. We provide below delivery ways, Please allow 3-7 days for delivery of your orders. For countries those EMS don’t reach, please allow 15-20 days delivery

USPS: 5-7 working days, door to door, for USA customers only;

EMS:  5-7 working days, door to door, can be tracked;   

HK Post: About 20 working days, door to door, can be tracked.

Tracking:

Once you have placed order from us, you will receive an email with your order confirmation number

Once your order is sent out, we will inform you the tracking number through Email in 48 hours. You can trace your order on tacking website

We also have a full-time colleague to monitor the delivery of the package and ensure the goods reach your door safely and successfully. If you buy the products for reselling, we will set the pills apart from the package according to actual situation to reduce the space of the package, which can also ensure safer delivery and keep the goods in good condition.

Tracking Site:

EMS: http://www.ems.com.cn/english-main.jsp

USPS: http://www.usps.com/shipping/trackandconfirm.htm?form=global

HK Post: http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

All the orders need to be signed to receive. If nobody signs for the order, the carriers will leave you a notice and you can follow it to get the pack accordingly.

If you want no signature requirement, please leave message when you place the order, we are not responsible for reshipment if the parcels is sent back with the reason that no one pick up the goods after attempted delivery for several times


Return Policy

We accept returns for exchange or refund for following reasons:

1. Dissatisfaction 

2. Damaged goods

3. Shipping errors

Please do contact our customer services at first if you want to return your product for refund or replacement, please make sure the goods are in unused conditions before you send them back, thanks.

Notice: Express Company will deliver the goods to assigned address, no necessary to pick the package up by yourself, therefore, Please make sure the correct shipping address and contact number you entered are correct, we are not responsible for reshipment if the information you provided us is incorrect, please understand.

 

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